State Farm® Insurance Agent Mandy Simpson

"One simple phone call and they took care for everything else. Made it so simple for me to make a claim"

"Very friendly and helpful"

"Mandy Simpson explained my options clearly, made the process easy, and truly cared about my needs. I feel confident with my coverage. Highly recommend!"

"Love how they care and try ti keep their customers safe!"

"My experience was wonderful! Taylor was very helpful and very nice while helping me!"

"Always polite,kind and very helpful."

"I’m old school, I like to pay our bill in person at Mandy’s office! Taylor is always so friendly and helpful! Mandy has always been available if I had questions! We feel like family! Also the homemade chocolate chip cookies were delicious!!😊"

"Great customer service"

"The girls in the office greet you with a smile and are friendly. Gwen was able to get us a cheaper rate than our previous insurance. She made the transition smooth and easy. Everything was fast and organized. Anytime I’ve had an issue or question, they are there with answers. Highly recommend."

"Well, every since I started my business with State Farm, I was greeted with respect. The staff was charming and treated me well. Mandy is a joy to speak with. Taylor is a people person and I just love her spirit. Taylor always treat and greet you with a beautiful smile. I have recommend the office to family and friends 🧡."

"Be very careful and look at your car premiums. Been paying WAY more than I was supposed to and having to go back thru underwriting to get the correct rate after almost a year. Haven’t heard an apology once from Mandy and now I have to wait on a refund check with no ETA and no $ figure. They are quick to take your money, but they sure as hell drag their feet on their mistake when they owe you money. App still hasn’t been updated either. Just a mess! Update Jan 3rd (owners comment below to statement above): Sent an email to check on status and it wasn’t until I made this Google review that Mandy finally called me and asked me if I would consider removing the review and I told her no. This is a false statement about delinquency and shows her character as a business owner. The reason it wasn’t paid because it was an escalated rate and not fixed in a timely manner for me as a customer to keep paying an escalated rate and believed it would be fixed promptly, so you really told on yourself about the wait times to correct an error. I know of no threats mentioned other than a business related one considering pulling from State Farm due to this ongoing error. Will be reporting divulging customer’s information to the BBB now. If you can’t handle a poor review, dont have the option available and sorry my demeanor doesn’t fit your poor narrative."

"Natalie went above and beyond to help me with a home owners issue. Such a great office!"

"Mandy was very nice with helping me with insurance. My experience was great 👍🏾..."

"I will highly recommend Mrs. Stephanie to anyone !! She is very knowledgeable about her job and she helped me figure out a plan that works best for me. Veryyyy customer service friendly and also very patient with me and all my questions."

"Mandy & staff are very professional in appearance, service and their knowledge of their products. By talking to Mandy and Madi we saved lots of money. Wish I had made the move before now. HIGHLY RECOMMEND!"

"We love Mandy and all of the girls at Mandy Simpson State Farm. Each person is so professional and friendly. They are always ready to help in any way! We love them like family!❤️"

"Jackie was very helpful and sweet plus she was able to assist by transferring insurance to my new vehicle. Thank you again I truly appreciate you helping me."

"Called Mandy’s office and was looking for homeowners only. Natalie went to work for me and before I could leave had all my vehicles and home owners for less than I was paying initially. Best insurance experience I’ve ever had! 100% customer service! So glad I returned the business finally!"

"Mandy Simpson State Farm, a 5 Star business that sets a Gold Standard! Mandy and her staff pride themselves on thorough follow up and detailed communications. My personal State Farm business led to bringing over my business insurance as well. Mandy, Stephanie, Natalie all easy to email or text with questions and super fast responses. Mandy as a Local Florence business owner has been very visible and public in her community involvement. One of the really special events she offers to customers and future customers is a FREE paper shredding service. I highly recommend engaging with Mandy when you are ready for your next Insurance quote!"

"Natalie Powell was amazing to work with! She is very knowledgeable and professional in every way , she really made this process very simple and easy, also she answered any and all questions I had with confidence. Thank you Natalie"

"Stephanie is very knowledgeable and helped me a lot!!"

"I have been a customer several years. Stephanie Nobles has always answered all my questions and responds quickly no matter what I need. Highly recommend!"

"Mandy Simpson State Farm is an excellent business who serves all my insurance needs. Stephanie always takes the time to answer my questions and provides fast service when needed. Working with this agency is like working with family!"

"Called and talked to Stephanie to ask some questions about switching home insurance since my old company went up and she was very informative and helpful! Saved me a huge chunk of change!"

"Stephanie is the best ever. 🤪 save me lots of da moneys"